With the end of the year fast approaching and holiday travel plans in full swing, many pet owners are wondering who will care for their beloved pets while they’re away.
At Hanrob Pet Resort in Darwin, your furry family members are more than just bookings they’re treated like one of the family.
At the heart of this trusted facility is KC, the dedicated manager, and her passionate team who pour love, care, and expertise into every wag, purr, and happy tail that comes through their doors. We caught up with KC to find out what makes Hanrob special and what makes her team truly stand out.
Hanrob Darwin is powered by a dedicated team of 17 staff members who cover all aspects of pet care, from grooming and enrichment to reception and transport. Their shared goal? Making every pet feel right at home.
“I’m so proud of the team we have here,” says KC. “We come from all walks of life, but what unites us is our shared commitment to compassion, love, and attention to detail. We care for every pet as if they were our own.”
Most of the Hanrob team were drawn to the job by their love for animals but it’s their dedication and heart that keeps them going every day.
“The best part is watching a nervous dog or cat come out of their shell,” KC shares. “When they start playing, feel comfortable, and show their personality — that’s the real reward. It means we’ve earned their trust.”
Hanrob isn’t your average pet boarding facility. It’s a purpose-built, fully air-conditioned resort designed with pets’ comfort, safety, and happiness in mind.
Here’s what sets it apart:
- A fully air-conditioned facility for year-round comfort
- 17 trained staff, including pet care pros, transport drivers, and reception support
- Structured, supervised playtime based on each pet’s unique temperament
- Strict hygiene and safety protocols
- Staff trained through Hanrob’s own registered training organisation
This commitment to care and professionalism gives pet owners real peace of mind while they’re away.
Leaving your pet behind whether for a day or a few weeks can be an emotional experience. At Hanrob Pet Resort, the team understands just how important it is for owners to feel informed, reassured, and connected throughout their pet’s stay.
“We know how important it is to stay connected with your pet while you're away and our team is always happy to provide check-ins or answer questions. Our team is trained to closely observe behaviour, health, and overall comfort. If we ever have concerns about your pet’s welfare we’ll be in touch to discuss next steps and ensure your pet receives the support they need.”
Regular updates help owners feel connected and involved, and many say it’s what makes the experience truly stress-free.
“For some pets, it can take a day or two to fully settle in. For others, they’re racing into the play yard on day one,” KC explains. “Either way, we keep owners in the loop every step of the way.”
From the moment your pet arrives to the moment you’re reunited, Hanrob ensures they’re not only safe but comfortable, happy, and thriving in an environment where their well-being comes first.
What can you expect when your pet arrives at Hanrob?
“Every arrival starts with a warm welcome,” KC explains. “We do a full check-in, including a health assessment and weighing, and we ask detailed questions about your pet’s routine, habits, and preferences.”
From there, the team tailors personalised care whether that means playful group time or a quiet space to decompress.
While Hanrob is a top choice for holiday boarding, it also offers regular daycare — something KC says can be life-changing for both pets and their owners.
“Dogs thrive on structure, play, and socialisation,” KC says. “They’re pack animals. And when they spend time with us, they come home relaxed and happy — and their owners do, too.”
Over time, the team builds lasting relationships with each pet, learning their quirks and needs. The result? Each visit gets smoother and more enjoyable.
