Insurance Claims

We’ll go all out to put things right – and here’s how:

1. Triage 15 minutes
2. Quote and images sent to QBE by repairer
3. Assessment completed within estimated 2 days (of quote receipt)
4. SMS/Phone call confirming repair approval
5. Repairs – customer books with repairer at time to suit
6. Repairs complete – and guaranteed for the life of the vehicle

Due to the knowledge and experience of our team we are able to achieve excellent turnaround times on assessing. This becomes particularly valuable in the event of a catastrophe or severe weather event. We have the runs on the board to reassure our customers they will be supported throughout the process of making a claim.

Please note, as the Insured, you should be aware of your policy obligations around paying excess and if/when you might need to make this payment in the claims process. Another consideration we often see being missed by customers, is how they will maintain their lifestyle should a loss or accident occur.  When purchasing an insurance policy, be sure you choose the level and/or optional extras to give you the level of cover you will expect. It is important to ensure you have adequate cover or you may be left out of pocket.

Insurance is underwritten by QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545. Automobile Association of Northern Territory Incorporated ABN 13 431 478 529 AR 433569 is an authorised representative of QBE. The information on this website has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. You should ensure you obtain and consider the Product Disclosure Statement for the policy before you make any decision to acquire it. *Multi-policy discount is available on your first policy after renewal and is only available for Home, Landlords and Motor Vehicle policies.

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