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Making a claim?

For Home & Contents, Car and Landlord Insurance, the quickest and easiest way to make a claim is to contact CGU directly on 13 24 80. Claims can be lodged 24 hours / 7 days a week.  Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.

Alternatively, you can visit the CGU Insurance claims page online.

Travel insurance claims click here to get started with your claim.

Key considerations

Please note it is recommended to have the following information ready: your policy number, your contact details as they appear on your policy, details of any other people involved in the claim and any documents about the incident.

You can help the claims process by taking photos of damage to your property and keeping damaged property and items so they can be inspected and assessed as required.

Important information 

*Underwriting criteria, policy terms, conditions, limits and exclusions apply. Please see the PDS for full details.

This insurance product is distributed by Automobile Association of Northern Territory Inc ABN 13 431 478 529, an authorised representative of the issuer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the Product Disclosure Statement and Target Market Determinations from