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Insurance Claims

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Making a claim?

We’re here to help. We think the claims experience is certainly one of the most important features of insurance. A key part of our claims philosophy is paying claims quickly and keeping customers informed throughout the process.

How to make a claim

For Home & Contents, Car and Landlord Insurance, the quickest and easiest way to make a claim is to contact CGU directly on 13 24 80. Claims can be lodged 24 hours / 7 days a week.  Enquiries on existing claims can be made from 8:30 am to 5:00 pm local time.

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