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What to do in a car accident

No driver likes to think about getting into a car accident. But if you do get into an accident, there are a few key things you can do to make sure you’re safe and protected.

First things first. If anyone in your car or another car, including yourself, are injured, call 000 immediately and ask for an ambulance. The emergency worker you speak to on the phone can guide you on what to do next.

A lot of the time, car accidents are only minor. This can still be overwhelming for drivers, so here are some steps you can follow.


  1. If your car can be driven, move it to a safe spot and turn on your hazard lights to make sure other drivers are aware of you.
  2. Next, you’ll need to get the details of the car and driver involved. Take a photo of the cars rego and also their drivers licence. It’s important to remember that sometimes the driver of the car doesn’t own the car.
  3. Ask for the name of their insurance company and note this down in your phone.
  4. Take more photos! Snap photos of your car and other cars involved at different angles. Photo evidence of damages can be very useful for insurance claims. This is best to be done at the scene of the accident.
  5. If there are any witnesses around, it’s worth getting their contact details too. This can help in situations where the fault of the crash is disputed, which can have bearing on how your insurance provider will treat your claim.
  6. What happens if I’m given false details? Unfortunately, this can be common. If you suspect that you’ve been given false details or the other driver isn’t willing to give you the info you need, call the police immediately.
  7. In the Territory, the driver must report a crash no later than 24 hours after it happened. You can do this by getting in contact with your local police station. If there was a police officer at the scene of the accident taking details, this rule doesn’t apply.

Can I drive my car?

Even if the accident is minor, it can be hard to tell if any serious internal damage has been done to your vehicle. This means your vehicle might not be roadworthy anymore.

We recommend calling the police towing line or getting in touch with your insurance provider so that your car can be checked over before you get back on the road.

At AANT, if you have a Comprehensive Car Insurance policy, the cost of towing your car to the nearest repairer will be covered in your claim.

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