Roadside Assist For Business

Commercial membership offers flexibility. Any driver is covered in any vehicle listed on your policy. Updating the fleet? You are welcome to change vehicles on the account during the policy period at no extra cost.

Commercial members are able to select a different level of cover for each vehicle. Please check towing and call out distances on each policy to ensure the vehicle is covered for all expected travel.

To get a quote or make changes to your existing cover complete the form below and someone will be in contact with you.

 

Commercial Road Service 

Road Service Call-out limits

The included number of free call-outs is:

• Premium: unlimited
• Plus: unlimited
• Standard: 8 call-outs

Service may be refused or limited in instances where you have received (and continue to request) Road Service or towing on a number of occasions that are in breach of AANT’s Fair Use Policy (see Terms and Conditions). This will be determined at AANT’s discretion. We may offer alternative services at your expense.

Metro

For breakdowns anywhere in the Metropolitan Patrol Service Area an AANT Service Provider will attend free of charge in an attempt to mobilise the vehicle and/or towed unit.

Country

For breakdowns outside of the Metropolitan area, free service and towing benefits will be calculated from the location of the designated AANT Country Service Depot. Road Service will be provided by the designated AANT Country Service Depot for that location. Free service is limited to breakdown locations within the following distances from the designated AANT Service Depot:

• Premium: 200 km (400 km round trip)
• Plus: 100 km (200 km round trip).
• Standard: 32 km (64 km round trip).

Battery replacement / Jump Start

If the vehicle will not start because of a flat battery, the AANT Service Provider will assess the battery and provide a jump-start if appropriate. If necessary, we offer a free battery delivery and installation service for AANT members. 

• Premium or Plus members receive an $11 discount on our extensive range of batteries.

Lockout Services

If your keys have been locked in your vehicle we will do  our best to retrieve them.  If a locksmith is required we will arrange a call out and contriubte to the cost.

• Premium members receive a subsidy of $165 for the locksmith call out.
• Plus: Subsidy of $38.50
• Standard: No subsidy

Out of fuel/LPG

If the vehicle has run out of fuel, we may provide, at your cost, sufficient fuel to enable you to drive to the nearest fuel outlet. For any fuel other than unleaded, or if the AANT Service Provider is unable to supply fuel at the roadside, you will be offered a tow, using standard towing equipment, within the towing limitations of your Road Service product. Additional Premium and Plus benefits will not apply. This applies to all levels of Road Service.

Towing 

Towing

If we are unable to get the vehicle going, we will arrange for the vehicle to be towed to a place of safety or repair. Towing is only provided for mechanical or electrical breakdowns. We do not cover the towing or recovery of bogged vehicles and/or towed units. Towing or recovery of bogged vehicles and/or towed units may, however, be provided at your expense. Free towing is limited to the distances specified below. Excess kilometres must be paid by you at the time of the tow.

Metro

Towing, in any direction from the breakdown location by standard towing equipment up to:

• Premium: 50 km
• Plus: 20 km.
• Standard: 8 km

Country

Towing, by standard towing equipment back to the designated AANT Country Service Depot up to distances of:

• Premium: 200 km (400 km round trip)
• Plus: 20 km. (200 km round trip)
• Standard: 8 km (64km round trip)

The tow must be taken at the time of the breakdown

Additional country towing.

If you breakdown in a Country Service area, these additional towing benefits are available:

• Premium (including towed unit): 50 km (limited to $300 per incident)
• Plus (including towed unti): 20km (limited to $120 per incident)
• Standard: no beneift 

Taxi

If your vehicle is eligible for towing benefits, AANT will pay for Taxi Service immediately after the provision of Road Service from the location of the breakdown.

• Premium: up to $55 per year
• Plus: no benefit 
• Standard: no benefit 

Heavy or oversize vehicles and/or special towing equipment

We will attempt to arrange towing on your behalf when the vehicle or caravan, trailer or recreational mobile home cannot be towed under the normal towing limitations.

Normal towing limitations apply to the provision of this benefit and, with the exception of recreational mobile homes, are limited to 4 tonnes.

Excess costs must be paid to the service provider by you at the time of the tow. The maximum we will pay per year for the cost of special equipment towing is:

• Premium up to $220
• Plus: no benefit 
• Standard: no benefit 

Caravans & Campervans

If you are towing a caravan, trailer, horse float or similar and the vehicle breaks down, we will tow the vehicle and the towed unit as shown below according to your product towing distance entitlement.

• Premium: vehicles/towed units exceeding 2 tonnes and up to 4 tonnes, or over size are covered up to a maximum of $220 per year. Recreational mobile homes exceeding 4 tonnes are covered up to a maximum of $220 per year.
• Plus: no benefit
• Standard: no benefit

Second tow

When the vehicle cannot be towed to your nominated repairer at the time of breakdown, a second tow will be provided within 14 days of the first Road Service tow and/ or Vehicle Recovery for the vehicle only.

• Premium: up to 20 km
• Plus: arranged, but at your cost
• Standard: as per plus

Away From Home Benefits - 100km

If you breakdown more than 100 km from home and AANT Road Service is unable to repair the vehicle, Premium Members may be providedwith Away From Home Benefits.
Different benefits apply to different breakdown scenarios, as follows:

• If the vehicle can be repaired within 48 hours by a qualified mechanic - Emergency Benefits may apply
• If the vehicle CANNOT be repaired within 48 hours by a qualified mechanic - Stay and Repair  or Vehicle and Passenger Recovery benefits may apply
• If you are without a car overnight due to an accident or theft - Accidents or Stolen Vehicles  benefits may apply
• If the vehicle has become immobilised due to puncture - Wheels/Tyres  benefits may apply.

Emergency Benefits

Conditions 

Emergency Benefits apply if:

• You have broken down more than 100 km from home; and
•  We have provided Road Service but due to a mechanical or electrical failure we could not get you mobile; and
•  A qualified mechanic can repair the vehicle within 48 hours.

Incorrect fuel or missing keys

If you are 100 km from home and the vehicle you are driving is:

• Immobilised due to incorrect fuel, or
• The keys have been lost, damaged, stolen or locked in the car only the Emergency Benefits and Locksmith Subsidy apply.

Accommodation

Accommodation benefits apply for you and up to four passengers if you stay in the area of the breakdown whilst the vehicle is being repaired.
This benefit covers the cost of the room only. Food, drink, phone calls, damage, etc are not covered. The maximum we will pay for accommodation is:

• Premium: up to $130 per night for up to two nights
• Plus: up to $110 for one nights accomodtion.

Hire car

We’ll pay a hire car benefit that covers the daily rental rate. 14

• Premium: up to $110 per day for up to two days
• Plus: no benefit 

Stay and Repair

Conditions 

Stay and Repair benefits apply if:

• You have broken down more than 100 km from home; and
• We have provided you Road Service but due to a mechanical or electrical failure we could not get you mobile; and
• A qualified mechanic cannot repair the vehicle you are driving within 48 hours.

If you are eligible for the Stay and Repair benefit but do not wish to take it, you may take the Vehicle and Passenger Recovery benefit instead.

Accommodation

Accommodation benefits apply for you and up to four passengers if you stay in the area of the breakdown while the vehicle is being repaired. This benefit covers the cost of the room only. Food, drink, phone calls, damage etc are not covered. The maximum we will pay for accommodation is:

• Premium: up to $130 per night for up to five nights.
• Plus: up to $110 per night for up to three nights.

Hire Car

If you have opted for local accommodation the following hire car benefits also apply: 

• Premium: a hire car may be provided for up to $110 per day for up to five days. A hire car may be provided for up to seven days where the vehicle is to be repaired locally and you elect to continue your journey to your destination or return home (up to $110 per day). No other benefits apply.
• Plus: a hire car may be provided for up to $99 per day for up to three days. A hire car may be provided for up to five days where the vehicle is to be repaired locally and you elect to continue your journey to your destination or return home (up to $99 per day). No other benefits apply.

Caravan to be repaired

If your caravan has broken down due to a mechanical or electrical failure and you qualify for Stay and Repair benefits we’ll pay up to:

• Premium: $130 per night for up to five nights
• Plus: $110 per night for up to three nights.

Vehicle and Passenger Recovery

Conditions 

Vehicle and Passenger Recovery benefits apply if: 

• You have broken down more than 100 km from home; and
• We have given you Road Service but due to a mechanical or electrical failure we could not get you mobile; and
• A qualified mechanic cannot repair the vehicle you are driving within 48 hours.

In this option we will pay for the vehicle to either be transported back to your home or to the intended destination of your journey. Vehicle recovery is not applicable once the vehicle has been repaired. Weight and dimension limitations apply.

If you are eligible for the Vehicle and Passenger Recovery benefit but do not wish to take it, you may take the Stay and Repair benefit instead.

Passenger transport

We will arrange and pay for you and up to four passengers to be transported back home or to your destination.

• Premium: transport by air or coach. We will provide air fares up to a maximum of $550 per incident.
• Plus: transport by coach. 

Accomodation

Accommodation benefits apply for you and up to four passengers, once the transportation of the vehicle has been organised and you are awaiting alternative transport to your home or destination. This benefit covers the cost of the room only. Food, drink, phone calls, damage etc are not covered. The maximum we will pay for accommodation is:

• Premium: up to $130 per night for up to five nights
• Plus: up to $110 per night for up to three nights. 

Pet recovery

If you are eligible and choose to take the Vehicle Recovery benefit, we will arrange and pay for the recovery of your animal(s) back to your home or to your intended destination.
The maximum we will pay for pet recovery is:

• Premium: up to $220
• Plus: no benefit.

This benefit applies to domestic pets only and does not cover animals used for commercial purposes.

Accidents or Stolen Vehicles

Conditions

These benefits apply if:

• The accident/theft occurred more than 100 km from home; and
• You are without the vehicle overnight after an accident (including windscreen damage), water damage, vandalism, fire or theft, irrespective of whether or not the vehicle is insured.

Accommodation

Accommodation benefits apply for you and up to four passengers. This benefit covers the cost of the room only. Food, drink, phone calls, damage etc are not covered.
The maximum we will pay for accommodation is:

• Premium: up to $130 per night for up to two nights
• Plus: up to $110 for one night 

Hire Car

Our Hire Car benefit covers the daily rental rate to a maximum of:

• Premium: up to $110 per day for up to two days
• Plus: no Benefit

Wheel/Tyre (Space Saver Spare)

Conditions

These Wheel/Tyre benefits apply if:

• You are more than 100 km from home; and
• The vehicle you are driving is immobilised due to a puncture; and
• The spare to be fitted is a standard manufacturer supplied space saver spare; and –
  • the punctured tyre can’t be repaired on the same day locally; or 
  • the nearest puncture repair facility exceeds the distance to be travelled using the space saver spare as recommended by the manufacturer; or –
  • the vehicle is fitted with a Gel Repair Kit only and the tyre cannot be repaired using the Gel Repair Kit.

Accommodation

Accommodation benefits apply for you and up to four passengers while your tyre is being repaired. This benefit covers the cost of the room only. Food, drink, phone calls, damage etc are not covered. T
he maximum we will pay for accommodation is:

• Premium: up to $130 per night for up to five nights
•  Plus: up to $110 per night for up to three nights.

Vehicle and Passenger Relocation

We’ll pay to get the vehicle to the nearest puncture repair facility. Weight and dimension limitations apply. Transport for you and up to four passengers will be provided by coach.

 Annual benefit Limits

Limits 

The cumulative value of benefits exceeding the standard Road Service entitlements is limited to:

• Premium:
  • $3,500 the first year the vehicle holds AANT Premium
  • $5,500 in each continuous year of Premium product holding thereafter. 
• Plus:
  • $1,100 the first year the vehicle holds AANT Plus
  • $2,200 in each continuous year of Plus product holding thereafter.
     
• Benefits included in this limit are all benefits that Plus and Premium product holders receive over and above that of the Standard Road Service product. This includes the additional distances for towing and service, battery discount, locksmith subsidy, and all ‘Away From Home’ benefits.
• Any expense incurred by AANT in rendering Premium or Plus benefits to you in excess of your annual limit is your personal responsibility.
• Any unused portion of your annual Premium or Plus benefits limit is forfeited and cannot be accumulated or carried over to subsequent years

Commercial Road Service 

AANT Road Service covers the product holder not the vehicle. Road Service is available to any vehicle the product holder is driving at the time of breakdown in accordance with the conditions and benefits as provided within this Road Service guide.

Terms and Conditions 

• Commercial Road Service is available only to vehicles that are already covered at the time of breakdown, and in accordance with the conditions and benefits as provided within this Road Service guide.
• You must be present upon arrival of the AANT Service Provider to receive Road Service.
• The AANT Commercial Road Service product must be financial at the time of requesting service.
• The disabled vehicle must be registered.
• Provision of assistance/services to vehicles, caravans and trailers is limited to breakdown locations accessible by an Improved Public Road using a conventional 2-wheel drive vehicle.
• In instances where service is required in a location where the road is unsurfaced or a road which is not trafficable by a conventional 2 wheel drive vehicle, a cost may be incurred which you must pay at the time of service.
• Where a vehicle has broken down prior to having AANT Commercial Road Service cover, a service fee and joining fee will apply. Away from Home benefits will not be available for the pre-existing breakdown.
• Road Service is essentially aimed at getting a vehicle back on the road or to a garage for permanent repairs, although minor repairs may be carried out on the spot if they can be done safely and within a reasonable time using available hand tools. 
• Service is limited to Serviced Areas; service is not available in Non-Serviced Areas.
• Child locked in car – if the caller advises that it is an emergency situation or the child is in distress, we will transfer the call for Ambulance and/or fire department.
• AANT will not pay for the freight costs for vehicles and passengers on any sea crossing.
• AANT does not cover any after accident or impact towing costs or any repairs – accident, mechanical, electrical or otherwise.
• Should a second call-out be required due to the 22 vehicle being initially unattended, a fee will be charged. §
• Excess kilometres travelled to provide Road Service by the designated Service Depot is not covered by AANT. This cost must be paid by the driver at the time of service.
• You may cancel your Road Service product at any time by providing either verbal or written notification to AANT, provided your identity can be positively verified. Cancellation of Road Service cannot be backdated.
• When seeking reimbursement from AANT, Road Service paid by you (the product holder) will be calculated at the AANT contractor rate i.e. the rate we would have paid.
• AANT Road Service joining fees and subscription fees are not refundable.

AANT Premium and AANT Plus Conditions

• AANT Premium and AANT Plus are an extension of AANT Road Service. AANT reserves the right to refuse an application to upgrade to AANT Premium or AANT Plus at any time. Premium and Plus benefits apply in Australia only and are provided within the locality of the breakdown, entirely at the discretion of AANT.
• Premium and Plus must be taken out directly with AANT in Northern Territory and cannot be taken out through an interstate motoring association or club.
• Breakdowns before joining or upgrading cannot be claimed and will not be paid.
• Premium and Plus Away From Home benefits are not applicable once you have arrived home.
• The vehicle’s gross weight must be less than 4 tonnes, other than recreational mobile homes which will receive up to $220 per annum for towing, and other related Premium and Plus benefits that apply to the breakdown incident as outlined within this Commercial Road Service Guide. If the vehicle breaks down in a Non-Serviced Area you must telephone an AANT Premium or AANT Plus consultant as soon as possible to explain the situation. 
• For Premium covered vehicles a limit of $220 per annum applies to special towing equipment up to 4 tonnes with the exception of recreational mobile homes.
• In a Non-Serviced Area you may be required to pay for any services and/or benefits arranged. Receipted accounts for these services/benefits, with details of the breakdown, should be submitted to AANT Assistance Services, 2/14 Knuckey Street, Darwin, NT, 0800. Reimbursement for towing costs (Premium: maximum of 400 km round trip, Plus: 200 km round trip) in Non-Serviced Areas is determined at AANT Service Depot payment rates as amended from time to time.
• Reimbursements for all other services and benefits will be calculated as per your applicable Road Service entitlements.
• The payment of any extra costs for transport from an approved Service Depot or repairer to a motel, Hire Car depot or other location is not automatic and must be approved by an AANT Premium or AANT Plus consultant before the journey is undertaken.
• Excess kilometres travelled to provide Road Service by the designated Service Depot is not covered by AANT. This cost must be paid by the driver at the time of service.
• AANT does not cover temporary accommodation for livestock or pets following a breakdown.
• If you are more than 100 km from home and a suitable roadworthy spare wheel (vehicle only) has been fitted and punctured before you have been reasonably able to have the original tyre repaired, Premium benefits are limited to two nights Emergency Accommodation and two days Hire Car. Plus benefit is limited to one night Emergency Accommodation.
• Product holders seeking a reimbursement for benefits or services must apply within 6 months of the breakdown date.
• AANT joining fees and subscription fees are not refundable

Service Exclusions

• Work carried out when a vehicle/towed unit is located at a commercial place of repair or AANT Country Service Depot.
• AANT does not cover the cost of any part, labour or other costs associated with the vehicle repair. 
• Vehicles participating in specifically convened organised events (such as rallies) involving road closures or official traffic controls are excluded from Road Service and ‘Away From Home’ benefits. Benefits are available only when travelling to and from such events. 
• Travelling costs from the designated AANT Country Service Depot for any distance beyond: 
  • Premium: 200 km 
  • Plus: 100 km 
  • Standard: 32 km 
• Call-out for a fault that has already been attended to by AANT and has not been rectified. 
• Service to and recovery of vehicles, caravans and trailers on Non-Improved Public roads or land not trafficable by a conventional 2 wheel drive vehicle. 
• Towing of vehicles, caravans and trailers involved in an accident, fire, vandalism or theft whatsoever. 
• Towing of a vehicle/towed unit that has been involved in an accident. 
• Towing or recovery of bogged vehicles. 
• Service or towing of vehicles is not applicable if home repairs have been undertaken. 
• Any repairs associated with an accident, mechanical or electrical failure or otherwise. 
• Towing for tyre trouble with an unserviceable, or missing spare wheel on a vehicle or towed unit normally equipped with a spare wheel. 
• Towing for Plus Road Service covered vehicles where the vehicle’s physical dimensions exceeds 5.5 metres in length, 2.3 metres in width, 2 metres in height or wheel span of 1.8 metres. 
• Towing of vehicles that have been dismantled. 
• More than one tow in connection with any one breakdown (Plus and Standard Road Service). 
• Premium – a maximum of two tows for any one breakdown within a 14 day period from first breakdown call (see entitlements). 
• Towing costs within a metropolitan serviced area for any distance beyond: 
  • Premium: 50 km 
  • Plus: 20 km 
  • Standard: 8 km 
• Towing of vehicles/towed unit in metropolitan and country serviced areas over 2 tonnes, modified vehicles and some caravan/trailers that require special equipment for Plus covered vehicles (special equipment is any additional equipment required by the attending service provider). 
• Towing from or to restricted locations. 
• Towing of vehicles which require specialised equipment except for Premium Road Service covered vehicles which are covered to a maximum of $220 per annum. 
• Service to unattended vehicles. 
• Wheel changing on vehicles/towed unit exceeding 2 tonnes gross weight. 
• Call-outs that are in conflict with AANT’s Fair Use Policy. Excess call outs will be charged at commercial rates. 
• Vehicles which have been defected by the Police and/ or an authorised Government Officer, are only entitled to AANT Road Service provided that the breakdown is not related to the reason for the defect. 
• Free towing is not available if the defect is the reason for the tow. 
• Road Service or Towing of unregistered vehicles/towed units. 
• Vehicles that have been driven against our advice or the advice of a qualified repairer. 
• If your emergency is that the nominated vehicle has been refilled with the incorrect fuel and you are more than 100 km away from home, you will be entitled to your Emergency Benefit level (per page 12) only – no other Premium or Plus benefits will apply. 
• The Hire Car benefit provides the daily rental fee for a hire car only. You will need to meet any hiring requirements of the car rental firm as well as pay costs of fuel, excess distance and any additional costs, such as insurance, relocation fees etc. If a hire car is not available locally you may, at your expense, travel to the nearest location which must still be more than 100 km from your home address.

Road Service Fees

• These are payable in advance with rates set and approved by the AANT Council. Upon receipt of the applicable fees by AANT, you are recorded as product holder and an AANT Member. No pensioner or other concessions are applicable to subscription fees.
• The joining fee is only charged once, provided your Road Service does not lapse.
• Where a Road Service subscription has lapsed or other debt to AANT is overdue, access to Road Service and additional benefits may be denied.
• ​The holder of any Road Service product whose subscription is overdue for more than three (3) months will not be entitled to access any benefits and entitlements of Road Service.
• At the discretion of AANT, and upon payment of outstanding and overdue subscription fees and other charges, a person may have their Road Service reinstated

Fair Use Policy

AANT Road Service is a vehicle breakdown service aimed at providing timely assistance in the event of an unexpected mechanical or electrical fault/failure of a vehicle and/or towed unit. It is intended to minimise the inconvenience of a vehicle breakdown through timely attendance, professional diagnosis and temporary repair wherever possible.

The service is not an alternative to regular routine maintenance of a vehicle and all product holders are required to maintain their vehicles in good working order and roadworthy condition.

AANT reserves the right to limit or refuse to provide services or entitlements to any product holder where, 27 in the opinion of AANT, the product holder’s use of service or entitlement is excessive, unreasonable or not reasonably required by the product holder in the circumstances.

The Terms and Conditions of AANT Plus and Premium Road Service provide unlimited Road Service call-outs, however this is qualified by reference to a limitation where service may be refused if service has been provided “on an excessive number of occasions in relation to a single recurring vehicle fault” the product holder has failed to rectify.

Without limiting the circumstances in which AANT may apply this policy, AANT will apply this policy if any use of services or entitlements by any product holder is considered by AANT to be fraudulent or adversely affecting the provision of services or entitlements to other product holders.

Interstate Service

When requesting assistance interstate you will receive the same entitlements as a product holder of that organisation. If you require Road Service interstate affiliated motoring organisations are:

• NRMA in New South Wales and Australian Capital Territory
• RACV in Victoria
• RACQ in Queensland
• RAC in Western Australia
• RACT in Tasmania
• RAA in South Australia

Holders of AANT Road Service have access to assistance throughout Australia through affiliated motoring organisations. Service may be provided only up to the limit of that organisation’s standard Road Service entitlements. You may be required to pay for additional services, including excess kilometre towing for vehicle and/or towed unit. You will need to submit receipts to enable AANT to process a possible refund subject to the limits outlined within this Road Service Guide.

Hire Car Conditions

The Hire Car benefit will cover the base rental rate together with other unavoidable costs such as administration fees and age-related fees.

You will need to meet the hiring requirements of the car rental firm as well as pay costs for fuel, excess distance and any additional costs, such as insurance, relocation fees, etc.

If a hire car is not available locally you may, at your own expense, travel to the nearest location, which must be more than 100 km from your home address. You are not entitled to a hire car once you have arrived at your home.

Vehicle Movement Conditions

• You may be asked to record your agreement to specific Vehicle Movement Conditions prior to a vehicle being transported under the Vehicle Recovery Benefit.
• Delays with vehicle transportation may be experienced in some areas.
• AANT does not accept responsibility for any loss or damage to vehicles or goods therein during processes involved in vehicle relocation or recovery. It is the vehicle owner’s responsibility to ensure that the vehicle is adequately insured at all times.
• It is the driver’s responsibility to pay all outstanding costs before the vehicle can be relocated.

Personal information use and disclosure

AANT abides by the Australian Privacy Principles (APPs) under the Privacy Act (Cth) 1988, and we will deal with personal information in accordance with our Privacy Policy

 

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